|
VoiceGate’s flexible GUI allows administrators to quickly
add words, names or Departments and how the system should
rout their calls on the fly, making it ready to recognize
the new words on the very next call – no computer experience
is necessary to program or administer this system.
Next
Generation in Speech Processing
The automated attendant system is the next generation in voice
processing technology.
System users have the ability to navigate using voice commands
when in-or-outside the office; or, they can use traditional
DTMF method. Users get the best of both worlds: the speed
of DTMF navigation or the convenience of voice depending on
when; or, from where they are calling.
Industry
Standard Components
With system stability provided by Microsoft’s Windows 7 operating system and the speech recognizer powered by
ScanSoft, this system is designed to perform under the most
arduous conditions. Scalable from 2 ports and 250 names, the
Intel voice boards and CPU allows the system to grow to 48
ports and support continuous speaker independent recognition
of up to 75,000 names.
Microsoft, Intel, Nortel Networks and
ScanSoft combined provided the platform for VoiceGate’s
award winning design team to build the most flexible speech
enabled voice processing system available in the international
market.
The system is unique in a few ways:
Ease
of Set Up
When the system is installed, speech enabling a user’s
name is as simple as typing it into the system. Alternate
names or nicknames are also supported. Once the full name
has been entered in the system, the VoiceGate automatically
writes an algorithm around the text and you are speech enabled
and ready to go.
Multiple
Auto Attendant
“Tenant” applications to better serve unique calling
groups. Ion effect, one system can run multiple applications,
providing improved cost of ownership and increased customer
satisfaction.
Self
Learning
Ease of set up is only the beginning. The system is actually
capable of learning in the field. How do you optimize the
system to deal with regional accents? No problem. Here’s
how. Every time the system fields a name it is 75% sure that
it recognized correctly, it asks the caller for confirmation
that it has interpreted the utterance accurately. Using the
Smart recognizer (tm), the system logs the initial
utterance and automatically re-writes and expands the algorithm
it originally created around the input text. The next time
that person calls in, the system will have learned how they
say a certain word and have a higher probability of a correct
interpretation.
“Barge
In” Capability
The system supports “barge in” recognition. It has
the capability to allow callers or users to speak commands
or names while the system prompts are still playing. No more
using a combination of DTMF and speech to navigate the system.
Other systems prompt callers to push a , #, to interrupt the
company greeting or automated attendant prompt that is playing.
This step allows inferior voice recognizers to correctly capture
the spoken command or name. The speech engineers at VoiceGate
designed out this limitation. Although it is easier for a
speech recognizer to interpret commands when there are no
system prompts playing, it makes for a more intuitive TUI
if you can simply speak to navigate through the system rather
than being forced to use a combination of touch tone and voice.
Callers and users also have the option to toggle between voice
commands or using touch tone TM on the fly should they so
desire.
Capital
Savings
Our system works to make an existing telecommunications investment
“smart”. No need to pull out or replace existing
voice mail systems. Add the Speech Enabled VoiceGate to the
front end of any business and it will function seamlessly
with the installed telecommunications infrastructure.
Improve
Employee Productivity
Automate the business process by allowing customers to assist
or self-help themselves to the information are looking for,
while at the same time freeing up employees to assist customers
who may require more attention.
Increase
Competitive Advantage
An affordable speech enabled automated attendant solution,
delivering seamless integration into any Nortel Switch, makes
this solution a winner not only for the Nortel Dealer network,
but their customers as well.
For a demonstration of the new speech enabled
VoiceGate call
1-800-668-2387 and say “Sales Group”.
Our sales people will be happy to answer any questions you
may have on this new and exciting next generation call processing
system.
SPEECH ENABLE
- FEATURES LIST
Not all features outlined above are supported by all
phone systems or Speech Enabled Automated Attendants
purchased without the Voice Mail module.
ICS, VoiceGate
ICS LITE and VoiceGate are registered Trademarks
of VoiceGate Corporation.
|
..