The Emergency Response, powered by VoiceGate's
dialing engine, scales from 2 ports to 128 ports
allowing business, industry and government emergency and business
continuity planners to
communicate quickly and accurately with their primary and secondary
response teams across all
industry standard communication devices. Planners can prepare
for a crisis by pre-identifying
response groups; or groups with specific skill sets and the
message they would deliver to that
particular group given a certain condition or emergency unfolds.
If and when a specific emergency
takes place, planners are ready to click a button on the Emergency
Response to launch a dialing
campaign to a specific group of responders - the system simply
picks up all available lines, internet
connections and dials to deliver the message to up to five
different numbers per responder.
The Emergency Response comes with either a French or English
GUI (Spanish is in development),
complete with accompanying English, French Canadian (and
soon Spanish) text to speech engines
allowing planners to communicate with their responders in
both of Canada's official languages.
Planners can easily change messages by simply typing them
into the system. Pull down menus
allow for quick changes of the dialing scenario the system
will execute to deliver a specific message
to a specific group or sub-group of responders. Available
scenarios are: Message delivery (dial,
deliver message); Fit For Duty (dial, identify responder, "are
you fit for duty" deliver message); Fit For
Duty - Arrival (dial, identify responder, "are you fit
for duty" deliver message, "Enter when you will
arrive"), Voice Casting (dial, identify responder, pull
them back into a conference call); Automated
Contact Verification (dial, identify responder, automatically
update responder‚s contact information).
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