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VoiceGate's affordable Intelligent Line Tap Hiz Telephone Recording Devices provide enterprises the ability to record phone calls between customers and employees. These recorded conversations can serve to limit corporate liability by quickly resolving disputes before they get out of hand by e-mailing a copy of the recorded conversation to quickly settle the issues at hand. If used as a training/coaching tool for call logging, call monitoring and reviewing Agent/Employee recorded phone calls and desktop activity, Corporations can significantly increase customer satisfaction and reduce Agent/Employee churn rates. VoiceGate has a telephone recorder / call logging solution for all telephone recording applications and on all phone systems. From stand alone affordable, entry level telephone call monitoring solutions, to networked business phone tapping installations growing to hundreds of agents or employees, and sporting advanced features such as: Desktop screen surveillance; real time phone tap and transaction recording; networked record phone call streaming; internet connectivity; auto archival of record telephone conversations, telephone data and Agent or Employee's comments to DVDR or CDR; and remote Call Center Manager, allowing call center administrators to service observe any Call Center agent from any touch tone phone anywhere on earth.
Supported Phone Interfaces Alcatel | Analog T1/E1 | Aspect | Avaya | Bosch | Comdial | Ericsson | Intecom | Intertel | Meridian | Mitel | NEC | Nitsuko | Norstar | Nortel | Panasonic | Rolm | Samsung | Siemens | Telrad | Toshiba | Vodavi | WINN
Call Logger Specifications
Recording Trigger Events	..VoiceGate Call Logger Client ..Remote Manager ..Quality of Service Portal
Call line ID, DNIS Desktop or networked activation (on demand) DTMF (code input) Loop Current Manual Off hook Station display Time of day VOX (Voice Activation) Voltage change
Features List
Analog Extension Tapping Analog Trunk Tapping Archive to Media Archive to Server Archived Monitoring Records Auto Record Automatic Gain Control – increase/decrease volume of local and remote conversations by channel Automatic Recording Automatic Scheduled Backup of conversations, and comments Bookmark Recordings Call Data Capture Caller ID Capture Centrex Tapping Compression Rate 13kb/s (4GB=680Hrs.) Connectivity ...• Analog Telephone Sets ...• Digital Telephone Sets ...• Radio – two way ...• T1/E1 Definable Administrative Permissions Definable User Permissions Desktop Monitor Search, Retrieval, Playback, and Record Digital Extension Tapping* Digital Trunk Tapping T1, PRI, EM, DNIS, E1 Display Status in, Out, Start, End, DTMF, Caller ID DTMF Capture E1 Trunk Recording E-mail Message Delivery / Dissemination Error Log Event Log Flexible Storage Perimeters Hardware Indexed Media Player Live Monitoring (listen to conversations as they happen over a network) Manual E-mail Forward and Store Conversations Network Client Interface Network Ready (TCPIP) One-Touch Record /Desktop Activation Open Architecture ...• Easy to Use ...• Intel Processor/Main Board ...• Microsoft Windows 7 O/S ...• PC Based ...• Proven Technology ...• Scalable	Passive Monitoring Password Protected Permission Based Programming Play Alert Tones* Playback of Archived Recordings (Server/Desktop/E-mail) Quality of Service (QOS) Monitoring (from any remote on or off-premises phone) Real Time Display/Recording Recording Data (transaction numbers, names, comments, dispositions) Record By Code Record On Loop Connection Record On Voice Detection Remote Activation Remote Administration Remote Monitoring Remote Manager (view extension or channel status in real time) Reports by ...• ANI ...• Caller ID ...• Comment ...• Date ...• Display ...• Extension ...• Name ...• Time ...• Trunk Save Recordings and Associated Data to any Media Device (DVDRW, CDRW, Memory Stick, Hard Drive, Network, Etc.) Scheduled Recording Options Screen Capture Screen Pop Capability Simple System Programming Stores Monitoring Records System Password Protection T1 Trunk Recording Tag Comments and Names to Conversations User Definable Reports User Password Protection User Ranking System Variable VOX Sensitivity Settings (by channel) Volume Control Wav File Save, Store, and E-Mail
VoiceGate Call Logger Client:
• Uses less than 8 MB RAM or 2 MB HD on Client’s desktop • Hierarchical permissions ranking (feature & content access restriction) • Search, retrieve and e-mail conversations • Search by: Group Extension Day Month Agent’s comment or notes Number dialed Caller ID Caller’s name • Save as e-mail or wav file
Remote Manager:
Remote Manager is a desktop (LAN/WAN) utility giving supervisors visual indicators, in real time detailing the status of all telephones connected to the Call Logger server. Managers can monitor in real time: Who is on the phone The start and stop time of the last call made, in-or-out, from any extension connected to the Call Logger server Number dialed or originated caller’s number Real time digital telephone display status Live conversations between agents / employees and customers** Managers can capture in real time: Networked agent’s desktop screens (Screen Capture) Hourly, daily, weekly or monthly extension activity reports detailing every inbound or outbound call, duration, caller ID, number dialed, and names or comments tagged to the recorded call by the agent. Quality of Service Portal Designed to provide remote access to the VoiceGate Intelligent Line Tap Server from any phone, anywhere in the world. Managers can pick up their cell phone, dial into the call recorder, and covertly move from one agent to another, monitoring, listening and recording conversations on demand to be automatically e-mailed to any remote account, for review and comment at a later time. Agents and called parties have no idea they are being monitored through the Quality of Service Portal, giving call centers the ability to have a central monitoring position not located on the call center’s site. * Phone set dependant
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