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Speech Enabled Interactive Voice Response
What is it?
With SPEECH ENABLED Interactive Voice Response (IVR),
recorded messages can provide important information to incoming
callers. Navigating extensive voice menu trees is made easy
when callers interact with your telephone system to obtain
and/or leave information. The SPEECH ENABLED call routing
system can be programmed to accept input directly from any
telephone and get immediate “self-serve” information
to the calling party.
How does it work?
"Thank you for calling Zenith University."
| "For
information |
|
| You may say
registration... |
|
| tuition fees... |
|
| accommodation... |
|
| or courses... |
|
| "Accommodation" |
|
| For on-campus
accommodation you may say... |
|
| houses... |
|
| apartments... |
|
| or shared
accommodation... |
|
| “Apartments” |
|
...to receive
a fax copy of information
on this apartment say ‘fax”.
– Please speak your fax number after the tone. |
|
Why do I need it?
Virtually any size company can benefit from SPEECH ENABLED
Interactive Voice Response technology. Universities, Governments,
Financial Institutions, Real Estate companies, Insurance Agencies,
Accounting Firms, Retailers, Manufacturers; the applications
are as varied as your particular requirements. For order input,
general information, and special announcements, SPEECH
ENABLED Interactive Voice Response will be your link to
the public.
How will it save me time
and money?
Valuable human resources may be re-allocated by automating
the distribution of important information. SPEECH ENABLED
IVR is flexible, prompt, exact and is able to service several
callers at the same time. Message content can be changed as
required thereby ensuring callers of immediate, up-to-date
information. If necessary, IVR works for you 24 hours a day
- no need for extra staffing after hours or during holiday
periods.
FOR MORE
INFORMATION CALL
1-800-668-2387 / 905-508-0355
or email us, click here: |
