control of your communication
VoiceGates Call Accounting
/ Management System.
You need accurate timely information on what type of traffic
is flowing through your communications system, and its related
cost to your organization. No more guessing . Get detailed
easy to use reports, using the filters you set to alert you
of toll fraud detection, system alarms, telephone system malfunction,
traffic flow inefficiencies, on-hold times, costs, profits,
bill backs, and even employee productivity. VoiceGate puts
control in your hands. Now you can use Toll Guard to increase
your bottom line and increase customer satisfaction, in a
feature rich, power packed cost control system.
VoiceGates award winning design team has developed
an easy to use interface packed with advanced features.
Create hundreds of simple or very sophisticated reports
is a snap. Effortless report generation minimizes costly
No more dedicated PC to run your voice and data management
Toll Guard can work alone or share the PC with your VoiceGate
Integrated Communications Server (ICS) call processing system.
When combined with the VoiceGate ICS , you need not set up
users on the call accounting interface. You simply import
the users set up on your VoiceGate voice mail platform, enter
your telephone rates and set up your alarms, connect to the
SMDR port and your system is ready to go.
Your call accounting system will automatically log all in-bound
and out-bound caller or departmental calling activity; calculate
long distance charges, surcharges, costs and profits putting
you in total control over your telephone expenses.
Doctors, lawyers, engineering firms, or any professional services
group can now allocate costs to individual accounts, projects,
or clients. Simply key in the account code on your touch tone
phone after you make or receive a call. VoiceGate takes care
of the rest. It uses the code entered and allocates all costs
to that particular account for charge back at a later date.
VoiceGates call accounting streamlines invoice management
by reducing costs associated with generating accurate, detailed
Hotels, Motels, Health Care Institutions or Alternate Long
Distance Carriers need to know not only what their call costs
are, they also need to be able to add a profit margin on each
called area. This facilitates quick calculation and accurate
tracking of the revenue these facilities are generating on
their call traffic.
Personnel and Business Equipment Efficiency
||Telephone lines are expensive.
Not only are the on-going monthly costs for each trunk
prohibitive, the trunk line card capitalization on your
phone system can be a source of a huge revenue drain.
Toll Guard call accounting/cost management system allows
IT managers to monitor trunk activity for peaks and troughs
in usage by running a thorough traffic analysis. Save
thousands of dollars by effectively deploying or eliminating
underutilized personnel and IT resources. Identify problem
areas or calling times and minimize their impact on your
personnel and customers before they get out of control.
IT managers can optimize trunk lines, system infrastructure
and personnel resources by
determining calling patterns and eliminate over or under
capacities in any of these areas. The ability to optimize
system resources creates happier customers as their calls
can now be handled more effectively and promptly.
Business communications equipment is a large portion of your
IT budget. Now you can allocate not only the cost of the equipment
to individuals, departments, divisions or projects, you can
also allocate the costs incurred on telephone line charges.
Toll Guard allows businesses to protect themselves from long
distance and personnel call abuse. Parameters can be set to
alert managers when certain numbers or area codes have been
dialed, calls over a certain duration, specific digits such
as 911, and a host of other events that may need
to be monitored. Employees knowing that you have the capability
to monitor calls from individual extensions or departments
and the associated costs with their misuse of your phone system
will curtail their fraudulent activities. The ability to tighten
security saves you money and increases employee productivity.
Employees can be given targets for the number or duration
of calls. This data is readily available by department
or by extension and helps them monitor their activity
to achieve higher levels of success.
||Increase the security of
your phone system using some of the many alarms the system
allows you to create. Once the system detects activity
for which an alarm has been configured, it can send an
e-mail notification alerting you there has been an alarm
triggered on your system. VoiceGate also allows Toll Guard
to send a text to speech message to any mailbox (es) on
the VoiceGate ICS voice mail system*. From there, you
can set rules for notification within your mailbox. The
system can call you at home, pager or on your cell phone.
It even can hunt up to 5 different numbers
until it successfully delivers the alarm message. Voice
Mail notification of call accounting alarms is a VoiceGate
The system can also be programmed to alert management
when the telephone system is suspected to be off-line
and / or incapable of receiving calls. This alarm allows
for quick response to a potentially catastrophic situation.
Toll Guard takes advantage of its network or dial up capabilities
and delivers daily reports to any e-mail account. Management
or Administrators never need to leave their desks to receive
or pick up reports that are generated automatically on a daily
basis. One more example of how VoiceGates Toll Guard
call accounting / management system delivers high performance
and ease of operation.