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What is it?
The Speech Enabled Automated Attendant answers incoming
calls and transfers them to the appropriate extensions. And
it does it automatically. 24 hours a day, 7 days a week. Calls
are answered promptly, courteously and professionally without
the intervention of a live operator. In fact, the Speech
Enabled Automated Attendant can even be configured using
the voice of your present switchboard operator. It can be
used full time or on a required basis - ie. during peak calling
periods, overflow situations, after hours, lunch breaks, holidays,
etc. It's fast, it's flexible, and it comes complete with
an internal company directory, for those callers who don't
know their party's extension number.
How does it work?
"Good morning, XYZ Company. Please say the name of the
person or department with whom you wish to speak with. Say
"Dave Smith" Music in background. "Good Morning.
Dave Smith speaking."
Why do I need it?
The Speech Enabled Automated Attendant speeds up call
processing. No more waiting or being put on hold for your
valuable customers and suppliers. It ensures a pleasant, instant
response to incoming calls and redirects them in a prompt,
efficient manner. For sales, order desk, accounts payable,
shipping and many other departments, the Speech Enabled
Automated Attendant will significantly accelerate caller
connection.
How will it save me time and money?
The Speech Enabled Automated Attendant will allow you
to re-allocate valuable human resources. It will maximize
telephone efficiency and is far more economical than direct-inward-dialing
services. It will improve customer service and employee satisfaction
by enabling callers to get directly through to the person
with whom they wish to speak, quickly and efficiently.
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