Emergency Response Dialing System

• Sort Data base by Department:
• Sort Database by Section:
• Sort Database by Name:
• Sort Database by Job Function:
• Notification to 5 individual contact numbers:
• Notification to Pager:
• Notification to e-mail:
• Notification to Corporate e-mail:
• Notification to Department Manager:
• Notification to Section Manager:
• Escalation to Alternate Contact:
• Notification to Alternate Number:
• Notification by time of day to home number:
• Notification by time of day to pager:
• Notification by time of day to office number:
• Notification by time of day to mobile number:
• Forced notification to all numbers for an individual contact:
• Notification to extension within an office:
• Notification to answering device:
• Notification to wireless devices:
• Notification to handheld devices:
• Notification by geographically defined area:
• Notification by area code (region):
• User definable pass code for message notification:
• Default pass code for message notification:
• Pass code protected database content display (privacy act):
• Forced long distance calling within a single area code:
• Automatic long distance call identification:
• Automated contact update:
• Automated data base update:
• User selectable language preference: (French and English):
• Administrator selectable language preference
• Administrator selectable GUI: (Graphical User Interface)
• Bi-directional communication between administrator and called party: (Two-way Q & A)
• Question and answer notification:
• Password protected notification:
• Roster Management and fulfillment notification:
• Bi-lingual message generator: (French and English)
• Deliver messages with a voice recording:
• Deliver messages with a text to speech generator:
• (Both French and English)
• Deliver messages by text:
• Deliver messages by WAV file:
• Print contacts:
• Print reports:
• Multiple Administrators:
• Flexible administrator access permissions:
• Pass code protected administrator access permissions:
• Group Access permissions lock:
• System permissions lock:
• Password to start emergency dialer:
• Password to stop emergency dialer:
• Password to abort a dialing campaign:
• Password to start a specific group dialing campaign:
• Password to stop a specific group dialing campaign:
• Password to change a group name:
• Password to change a group message:
• Password to change a group message delivery scenario:
• Password to change a group password:
• Password to send group e-mail notification:
• Password to send message in text to speech format:
• Password to lock group delivery priority:
• Password to change number of group contacts:
• Password to access the Corporate Setup:
• Password to access the user administrative setup:
• Password to access the system settings:
• Password to access the central database:
• Password to access specific group settings:
• Password to lock the start-dialing password:
• Password to terminate the program:
• Password to start the program:
• Password to change a groups dialing window:
• Password to change the system’s channel settings:
• Password to access system reports:
• Password to access phone rules:
• Password to access ESRI settings:
• Password to change Fan out specifications:
• Define out dialing number for local calls:
• Definable out dialing number for long distance calls:
• Definable number of attempt to dial and get a positive contact:
• Positive contact verification:
• Definable time to wait to retry the same contact alternate number:
• Voice Casting:
• Deliver contact to an extension:
• Deliver a contact to a hunt group:
• Deliver a contact to an ACD: (Automated Call Distributor)
• Deliver a contact to a telephone number:
• Male/ Female text to speech options:
• French GUI: (Graphical User Interface)
• French text to speech:
• English text to speech:
• Definable time to wait to retry the same contact number:
• French telephone user interface:
• English telephone user interface:
• Variable text to speech delivery speed:
• Definable channel settings:
• Definable alternate pager message display:
• Definable alternate answering machine message:
• Pre-recorded message archival: (Scalable)
• Pre-defined sub groups: (Scalable)
• Client networked access: (5) (Scalable)
• Remote telephone keypad capable launch of dialing campaign:
• Remote administrator’s access:
• Definable invalid pass code message:
• Real time display of channel activity:
• Real time display of reports:
• Real time display of called party’s responses:
• Real time display of roster fulfillment activity:
• Multiple message delivery scenarios:
• Real time display of number of contacts in sub group:
• Real time display of number of people contacted within a sub group:
• Data base import utility: (up to 1.5 million contacts)
• Data base export capability:
• Help files:
• Single button launch of any dialing campaign:
• Scalable 2-120 simultaneous calls:
• Microsoft O/S:
• Intel based hardware:
• Automated data base back up:
• Scheduled data base back up:
• ESRI connectivity: (ArcView Geo-spatial Mapping)
• Geo-spatial dialing capability:
• Change message during dialing campaign:
• Change number of contacts during dialing campaign:
• Meridian Norstar connectivity:
• Avaya Definity connectivity:
• POTS connectivity:
• T1 Connectivity:
• Meridian Option connectivity:
• Simultaneous multi-group notification:
• Scheduled delivery of message:
• Message delivery priority:
• SMS Messaging
• Fax Delivery
• LAN Based Client
• Web based Client
• SQL Server Data Base
• Alternate Contact
• Automated Roster Management