Markham, Canada June 2nd, 2003

VoiceGate Corporation, a leading provider of software, systems and solutions for the global voice processing industry, announces the latest enhancement to VoiceGate’s Intelligent Line Tap suite of products: VoiceGate proudly introduces the Quality of Service Call Monitoring Portal (QOS Portal).

The result of over 20 years of continuing software technology and networked based application expertise, the QOS Portal is designed to allow discrete monitoring of Agent/Client conversations from any touchtone phone. VoiceGate will introduce the QOS Portal in Atlanta, Georgia June 3-5, at Supercomm 2003. Booth number 11232

“We really wanted to take advantage of an opportunity in the Call logging market by designing and implementing an easy to use, touch-tone driven, service observation enhancement to our call logging/voice recording product line” says Peter Moyes - CEO, VoiceGate Canada.

Passcode restricted, the system allows access to some, or all, real time conversations conducted between an Agent and their Client. Administrators, Coaches or Supervisors conducting real-time service observation can easily navigate from one Agent’s conversation to another, using an intuitive telephone user interface (TUI). Conversations are then marked as reviewed by an Administrator, and can be e-mailed as a WAV file attachment anywhere in the world for instant review and action.

“We really wanted to address those mobile or remote Administrators who need to monitor their Agents but can’t be on site to do so,” says Moyes. “Forwarding a copy of the conversation as an e-mail attachment really gives Administrators the power to react quickly to an opportunity or problem occurring within their call center”.

The QOS Portal is sold as an optional upgrade and is the latest addition to VoiceGate’s Intelligent Line Tap suite of products.


About VoiceGate Corporation
VoiceGate Corporation, founded in 1980 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a Canadian corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular architecture, open platforms, and years of customer design input. Working with its partners to deliver “best in class” communications solutions, its products offerings cover virtually all messaging and call processing applications. From speech enabled voice mail to integrated instant wireless messaging, to call accounting and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGate’s diverse customer base includes government, ISPs education, military, public safety, utility, transportation, and business industries.

For more information, please visit www.voicegate.com.