SYSTEM INFORMATION

Date: ______________

 

END USER

 

Contact Name: _______________________________________________________________________

 

Company Name (site): _________________________________________________________________

 

Address: ____________________________________________________________________________

Site Phone #: _________________________________________________________________________

 

INSTALLER

 

Technician Name: ______________________________________________________________________

 

Company Name: _______________________________________________________________________

 

Address: ______________________________________________________________________________

 

Phone #: ____________________ Fax #: _______________________________________

 

E-Mail:________________________________________________________________________________

 

SYSTEM REQUIRING TECHNICAL SUPPORT

 

Software Key#: ______________________ # of Ports: _____________________

 

Software Version: ____________________ Phone System: ____________________________

 

VoiceGate Product:       VIP 4000   Lite   Voice Wizard        ICS                   ICS Lite
(Please Circle)
                                       Voice Catcher     Call Recorder       VoiceGate DS         Custom Application

Problem:_________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

 

TECNICAL SUPPORT RATES:

1) Hourly Rate              (Each call is based on a 15 - minute minimum)          $150.00/incident
2) 6 Month Rate            (10 hours max/1 to 40 calls, 15 minute minimum)     $750.00
3) Minimum Charge      (in house 3 hours)                                                       $85.00 / Hour
4) Minimum Charge      (on site 3 hours)                                                          $100.00 / Hour
5) Passcode Recovery   (Incident rate & technician file time)                        $160.00

Which rate would you like? ______________________________________________________

To send a fax mail dial: 905-508-0355, enter “*2165”, wait for the tone and  then press the start key on your fax machine or; scan and email to lcartier@voicegatecorp.com.  A VoiceGate technician will contact you to set up a call-back time once your information has been processed.