Markham, Canada June 2nd, 2003
VoiceGate Corporation, a leading provider of software, systems and solutions
for the global voice processing industry, announces the latest enhancement
to VoiceGates Intelligent Line Tap suite of products: VoiceGate
proudly introduces the Quality of Service Call Monitoring Portal (QOS
The result of over 20 years of continuing software technology and networked
based application expertise, the QOS Portal is designed to allow discrete
monitoring of Agent/Client conversations from any touchtone phone. VoiceGate
will introduce the QOS Portal in Atlanta, Georgia June 3-5, at Supercomm
2003. Booth number 11232
We really wanted to take advantage of an opportunity in the Call
logging market by designing and implementing an easy to use, touch-tone
driven, service observation enhancement to our call logging/voice recording
product line says Peter Moyes - CEO, VoiceGate Canada.
Passcode restricted, the system allows access to some, or all, real time
conversations conducted between an Agent and their Client. Administrators,
Coaches or Supervisors conducting real-time service observation can easily
navigate from one Agents conversation to another, using an intuitive
telephone user interface (TUI). Conversations are then marked as reviewed
by an Administrator, and can be e-mailed as a WAV file attachment anywhere
in the world for instant review and action.
We really wanted to address those mobile or remote Administrators
who need to monitor their Agents but cant be on site to do so,
says Moyes. Forwarding a copy of the conversation as an e-mail attachment
really gives Administrators the power to react quickly to an opportunity
or problem occurring within their call center.
The QOS Portal is sold as an optional upgrade and is the latest addition
to VoiceGates Intelligent Line Tap suite of products.
About VoiceGate Corporation
VoiceGate Corporation, founded in 1980 is an innovative leader in the
voice processing, call logging, and instant wireless messaging industry.
VoiceGate is a Canadian corporation with its head office located in Markham,
Ontario. It also has offices in the United States and India. Sold and
supported worldwide, its powerful Integrated Communications Server family
of products incorporates leading edge, standards-based modular architecture,
open platforms, and years of customer design input. Working with its partners
to deliver best in class communications solutions, its products
offerings cover virtually all messaging and call processing applications.
From speech enabled voice mail to integrated instant wireless messaging,
to call accounting and voice logging, VoiceGate has a solution to fit
the smallest SOHO application to the largest most complicated central
office based installations. VoiceGates diverse customer base includes
government, ISPs education, military, public safety, utility, transportation,
and business industries.
For more information, please visit www.voicegate.com.